This guide has been created for you, our homeowners, after a review of our health and safety practices throughout our local brands under the umbrella of The Original Cottage Company. It informs you of your responsibilities as a holiday letting homeowner, providing information on current legislation and direction on where to research should you require a more in-depth understanding. 

We have been letting properties for over 25 years and we therefore understand the challenges and benefits of holiday home ownership. We have developed our Accidental Damage Scheme (ADS) to provide you the owner with peace of mind.

Securing the perfect cottage holiday is a moment of anticipation and joy – we work hard to make sure it stays that way. We operate in an increasingly digital world and are proud to be at the forefront of this trend by providing an intuitive, friendly and above all safe platform with which to search for and book your ideal holiday or short stay.

If you have a question that's not answered in our FAQs, need support whilst on holiday or would like to place a booking, our dedicated teams are here for you. On holiday support Property specific contacts can be found in your arrival email and online account.

Our local team is backed up by great support from The Original Cottage Company's Group Services. Based in the lovely market town of Reepham in central Norfolk, they provide expert guidance, support and training in Sales, Marketing, Photography, Accounting and IT. All the Group Services teams keep in close contact with TOCC's local agencies around the country to make sure that we are working together to continuously improve our services to homeowners and holidaymakers.

  We're always thinking of ways to give a little something back to our homeowners and are delighted to offer you a range of benefits, including money-saving deals and discounts. Take a look at what's on offer below - we hope you'll find something of interest.  

As a major player in the UK self catering industry, The Original Cottage Company has considerable buying power. This has enabled us to work with a range of national companies to offer all our homeowners some great offers and discounts. Add these to the local deals negotiated for owners by your agency and you’ve got a substantial package of offers which will not only help you to save money running your holiday property - but also to enjoy yourself when you’re there!  

The North Wales Borderlands offers something magical for everyone, whatever your interest. These luxury cottages to rent in North Wales are packed with charm and surrounded by great variety and a long history.